How do I exercise my right of withdrawal?

Pursuant to current legislation and to the Sales Conditions that you accepted when the order was placed, the right of withdrawal shall be subject to the following conditions:

The return form – available here – must be properly filled in and printed. Then you must email it to assistenza@formesgroup.it no later than 14 days after the receipt of the package with the purchased products.

It is essential that:

  1. The returned product must be intact and unused;
  2. The product must be returned into its original package;
  3. The returned product must be carefully packed in order not to being damaged during shipment.

The shipping costs for returning the products are at customer’s charge and are not refundable.

No refund will be made in case the goods is not returned due to an untracked shipment. Once we receive the package, we will check the conditions of the products. Refund shall take place if points nr. 1 – 2 – 3 listed above have been satisfied. Only the product cost is refunded. Shipping costs incurred to purchase the goods are not refundable. Orders cancelled prior email notice and not yet shipped will be fully refunded. Once the refund has been completed, a Credit Note will be emailed to the customer.